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Shipping & Returns

Meet That Store  Shipping & Returns

Shipping

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

We offer FREE Standard Shipping delivery for all orders within Australia. Standard Shipping means your item will either be delivered by a StarTrack Courier or Regular Parcel Post (depending on your location).

On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to the tracking website. Please note that next day delivery is not guaranteed. Deliveries may take up to 3-5 business days.

Please note:

Regular Parcel Post does not obtain a signature on delivery so we recommend sending to a business or PO Box if your home address will be unattended during the day. We do not accept responsibility for lost/stolen parcels once they leave our premises, so please ensure address details are correct.

 

PAYMENT

Meet That Store Pty Ltd accept payment via Mastercard and Visa only using the payment form as prompted throughout the ‘check out’ stage of this site. Our secure payment gateway is paypal, one of Australia’s leading e-commerce merchants.

 

Returns & Exchange Policy

Meet That Store will gladly accept returns within seven (7) days from date of delivery and provide you with store credit to the value of your purchase, or exchange your item for another – provided the goods arrive to us in perfect condition, have not been worn, washed, altered in any way and have the original tag/swing tickets. We will not provide any refund of such purchase.

If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk. It your responsibility as the owner of the item to ensure we receive your return within the accepted timeframe using a viable courier/postal service. We will not accept any returned items received outside of this period, unless previously arranged with Management. All items being returned should be sent via registered or express post and packaged well, as we do not accept responsibility for items that are lost or damaged during transit.

MEET THAT STORE needs to be advised via e-mail if you wish to make a return as we will issue you with a Return Authorisation Number (RAN). Your return must include the RAN clearly marked on the outside of your return packaging. Please also include a note if you wish to receive store credit or an exchange for the return – in the event of an exchange, please write down the full item description, brand name, colour and size required for the item you would like to exchange for. If the item you wish to exchange for sells out while we are waiting to receive your return, we will automatically issue you with store credit. Special Conditions on Returns:

SWIMWEAR must be tried on over briefs and returned to us with the plastic protection still intact. If the briefs arrive without this gusset protection, the item will be returned back to you and no exchange can be offered.

SHOES must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged, shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box, with marked soles or show any sign of wear may be sent back to the customer.

SALES ITEMS We offer straight exchange only for any discounted items – store credit can not be issued.

Store credits are valid for six (6) months from date of issue.

MEET THAT STORE reserves the right to deem any outstanding credit values null and void after the expiration date. Items purchased with store credit are deemed as Final Sale.

 

Where to Send Your Return

Please send the item with all swing tickets attached, a copy of your invoice and completed Returns Authorisation Form to:

MEET THAT STORE

Shop 4 / 17 Surf Road Cronulla

NSW 2230

 

Faulty Items

Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. All washing, laundering and fabric care instructions must be strictly followed as we are unable to assist if the item has been damaged in any way due to negligence on your part. Items damaged as a result of wear and tear are not considered to be faulty.

If you believe you have a faulty item, please e-mail sales@meetthatstore.com immediately and will advise further instructions to follow. We will endeavour to repair any faulty item or replace it with the same product, subject to availability. If neither option is possible, then a full refund will be given.

Please note: it is at the manufacturer’s discretion to deem an item faulty therefore it is standard procedure that all claims be sent to the manufacturer for inspection and assessment which may take up to 1 week turnaround

 

STOCK AVAILABILITY

While Meet That Store makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund just that item or the entire order.

 

Cancellations

We do not accepted cancellations. Once your order has been placed and paid for, it is usually processed that day and dispatched by the next. If you no longer require the item and/or have changed your mind, you must follow our returns procedure and return the goods in new and unused condition to receive store credit or an exchange.

 

Refund Policy 

In the case of major faults/defects refunds must be available to the customer regardless of stock levels/replacements